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Our Fairbanks Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.
Responsibility:
Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
Ensure repairs and preps are complete, on time and on budget.
Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
Qualifications & Experience Needed:
Must have a valid driver's license,
High school diploma or equivalent.
Minimum of 3-5 years' experience in a service department.
Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
Two years service management / supervision experience preferred.
Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware.
We offer impressive Employee Benefits that include:
To apply for this unique position, please go to our web site at www.ncmachinery.com
Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Full Time
Consumer Services
$71k-92k (estimate)
08/03/2023
07/04/2024
ncmachinery.com
HELENA, MT
500 - 1,000
1926
MICHAEL MAGEE
$200M - $500M
Consumer Services
N C Machinery has been an official Caterpillar dealer since 1926, operating in Western Washington and Alaska. We carry the largest selection of new CAT equipment. We work to provide our customers with the best equipment alongside excellent support for parts, service, & rentals. Were not simply out here to push another sale, but instead to be a solution provider for customer's homes and businesses.
The job skills required for Service Supervisor include Billing, Microsoft Office, Customer Satisfaction, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Supervisor positions, which can be used as a reference in future career path planning. As a Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Supervisor. You can explore the career advancement for a Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Supervisor job description and responsibilities
The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
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Document task completion through daily service reports.
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Conduct regular performance evaluation of environmental service staff.
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Create and maintain environmental service staff schedule.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Supervisor jobs
At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.
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All supervisors should be prepared to deal with a crisis.
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Deliver fast, effective resolutions.
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A supervisor sees that employees update records when they receive or release parcels and mail.
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Assisting customer service staff with duties where required.
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Step 3: View the best colleges and universities for Service Supervisor.